c wenger group - customer service call center consulting


	"The Gas Station" (3.8Mb) click here

	Tom Vander Well on "CSR Enthusiasm" (307k) click here

Visit Tom Vander Well's Blog "QAQNA" for useful information on improving your call center's customer service. Here are his latest postings:


	Client Login Computer Based Training

	"c wenger group is a value-added partner to Principal Financial Group, providing 'voice of the customer' information that helps us achieve caller satisfaction that is among the best in the financial services industry."
		- Ann Gersie, Vice President & Chief Contact Center Officer The Principal Financial Group

	c wenger group 4220 Patricia Dr. Des Moines, IA 50322 p: 515.278.1516 f: 515.278.0034 info@cwengergroup.com